Insurance broker Willis Towers Watson (WTW) is accusing rival Lockton Companies and 18 former employees of WTW’s Northeast construction insurance team of engineering a “smash and grab” operation that began on August 19.
On that day, 18 members of WTW’s Northeast construction team, including senior leadership, resigned between 8:02 am and 8:46 am, according to the WTW complaint filed in Superior Court in Boston on Monday.
Also, according to the WTW complaint, within 48 hours the departed employees had taken 13 WTW clients worth more than $5 million in annual revenue with them to Lockton, along with confidential business information.
WTW alleges that the departed employees have violated non-solicitation and confidentiality agreements and that Lockton aided and abetted them in the ex
ecution of the “smash and grab” operation. WTW argues that its restrictive covenants are reasonable and common in the insurance brokerage industry, and maintains t
hat Lockton requires its employees to sign very similar non-solicitation covenants.
WTW is seeking a temporary restraining order and preliminary injunction to block further Lockton contact with its clients, enforcement of its employment agreements, invalidation of the policies written with the n
ew Lockton employees, and disgorgement of any gains and relationships Lockton has realized from the former WTW clients, as well as damages.
“Lockton should be required to disgorge the client relationships that it wrongfully obtained from WTW — relief that Lockton itself requested and obtained in t
he context of a comparably extreme raid. In other words, the clients Lockton stole should be told that they need to go back to WTW or another competitor. Lockton s
hould not be allowed to profit from its unlawful conduct. Again, this is the same relief Lockton asked for when it was raided by a competitor,” WTW told the court.
The former WTW senior leaders cited in the complaint are Michael Scott and Thomas Grandmaison. Most of the 18 employees worked in the Boston office although several worked with the Boston team from Pennsylvania and one did so from Alabama.
Watch More Image Part 2 >>>
Covenir: Covenir was founded on a simple belief: insurance services should feel more hum
an, helping insurers deliver service that feels personal, consistent, and reliable. Covenir partners with more than 100 carriers, MGAs, and Insurtechs across North America, offering scalable outsourcing services that keep ope
rations running smoothly and customers supported at every stage. Fr
om claims and policy servicing to print and mail, billing, and underwriting, Covenir brings precision and empathy to every touchpoint.
Insuserve-1: Insuserve-1 is an insurance back-office process outsourcing company providing services to insurance agencies, brokers, carriers, and MGAs through Insurance Virtual Assistants. Insuserve-1 helps businesses ach
ieve cost savings while increasing efficiency and productivity. Through our collaborative approach we customize solutions to fit a business’s needs. Insuserve-1 is based in the Dallas metropolitan area, with delivery centers in Vizag, India.
