How are you using AI at work? Are you using AI only to write emails or summaries, and feeling unclear about what more you can accomplish with AI? More concerning, are you using AI in ways that distance you from your customers, potenti
ally endangering the personal relationships and trust at the center of the insurance business? Does your lack of understanding lead to sharing inaccurate, AI-generated coverage information or privacy disclosures, creating new E&O exposures?
If you own or manage an agency, how do you decide which AI tools are worth the investment? How do you govern AI usage? Address safety and security concerns?
To help insurance professionals answer those questions and more, the Risk & Insurance Education Alliance, a respected leader in risk and insurance education, has partnered with AI educator and experienced insurance pract
itioner Jay Greene to offer the Certified AI Insurance Credential (CAIC). Developed specifically for insurance professionals, the program focuses on the real-world challenges agencies face as AI becomes part of daily operations.
Rather than focusing on technology for technology’s sake, the curriculum helps insurance professionals evaluate where AI can create value while protecting client relationships and professional credibility.
The curriculum begins with the essentials: what AI is and does in an insurance workflow, in plain English. Next, in P&C Workflow Architecture, participants map the insurance workflow itself and learn where AI replaces a single step versus an entire process inside a typical agency. In the third m
odule, Build, Buy, or Borrow, participants explore the three paths to AI capability and how to choose the right one. In the fourth module, participants examine where AI pressure is reshaping carriers, wholesalers, MGAs, and insurance retail. Module 5 assesses an organization’s readiness, and Module 6 covers the vendor landscape and technology selection, includi
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ng scorecards to help participants make decisions. Module 7, the Agentic Agency, focuses on what an AI-augmented agency does differently and uses a return-on-investment (ROI) framework to keep the bottom line in mind. In Module 8, participants learn from others’ experiences in real deploymen
ts. Lastly, Module 9 helps participants think about the risk, governance, and errors-and-omissions aspects of adoption and implementation.
Taken together, these modules offer a distinctive, state-of-the-practice learning experience that allows participants to earn a credential from a reputable professional education provider. The self-paced program includes nine modules, knowledge checks, and a proctored certification examin
ation. Participants receive 12 months of access to course content, and the curriculum is updated regularly to keep pace with ongoing developments in both artificial intelligence and the insurance marketplace.
Enrollment in the self-paced Certified AI Insurance Credential (CAIC) program with the Risk & Insurance Education Alliance is available now! The price is $997, and the course takes approximately 12 to 16 hours to complete. Participants must enroll through the Alliance to be eligible for update credit.
