When Matt Sutika, CEO of Nimble Insurance in Sarasota, Flori
da, heard that the agency had been named one of the best agencies to
work for in the Southeast, he said it validated so much that he and the agency’s employees had worked for over the last decade.
“It means more than just about any other award we could win,” Sutika said. “Most recognition in our industry is
based on numbers or metrics–but this one came from our own team. That hits differently.”
Employees at Nimble, which also has a branch office in Spring, Texas, seem to agree, according to Insurance Jour
nal’s survey of agency workers and their feedback. Comments repeatedly emphasized the commercial insuranc
e agency’s deep focus on employee well-being, as well as “nimble” and responsive customer service.
“Our agency is one of the best places to work because we combine a culture of collaboration with a commitm
ent to individual growth,” one employee wrote. “Every team memb
er’s voice is valued, and leadership encourages open communication and fresh ideas.”
Teamwork is key.
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“Our company does insurance differently,” a manager said. “Instead of one agent taking a client through th
e insurance process, we work more like an assembly line. Each
employee looks at each account that comes through and specializes in their specific area.”
Nimble Insurance calls itself a “modern commercial insurance firm” that focuses on multifamily residential owners’ insurance needs, including condomin
ium owners. In Florida, that has put the agency in the eye of the storm s
ince the collapse of the Surfside condo building in 2021 and new inspection laws and repair costs that have caused some
insurance carriers to
back out of the market or raise premiums. It’s also meant dealing with storms, including Hurricanes Helene and Milton, which slammed the Sarasota area in 2024.
“Hurricanes are always the headline, but what’s unique about Nimble is that most of our team actually lives in the storm paths,” Sutika explained. “Th
ey’re not just helping clients through it–they’re living through it them
selves. When a storm hits, they’re boarding up their homes while still handling renewals and claims. That level of commitment is incredible.”
He noted that technology and individual creativity play big roles in keeping employees at their best and may set Nimble apart from some other agencies.
“We actually recognize that it’s 2025,” Sutika said. “A lot of brokerages still operate like it’s the 1980s–from their technology to how they think about culture. A
t Nimble, we’ve flipped that model. We use modern tools, creative thinking, and efficient processes that mak
e life better for both clients and employees.”
Sutika has deep experience in what makes a brokerage or agenc
nd Sutika said he learned early on what good service and good relationships can do.
“I started my own State Farm agency, doing personal insurance, but I always wanted to build something bigger and more modern,” he explained.
“Eventually, I made the move into commercial insurance, where I saw a massive opportunity to rethink how brokers operated.”
Nimble recently partnered with Vantage Insurance Partners, then acquired True Insurance to expand its reach nationwide.
But Sutika believes in the importance of employee satisfaction.