Allianz Unit Discussing Call Center Jobs Cuts in AI Transition

 Allianz SE is in talks about potential job cuts at its assistance and travel insurance subsidiary Allianz Partners as it



seeks to use more artifical intelligence.


The cuts will likely affect call center positions, the person said, de


clining to be identified because the information is private. German newspaper Süddeutsche Zeitung reported earlier th


at Allianz Partners wants to cut between 1,500 and 1,800 roles over


the next 12 to 18 months, citing sources it didn’t identify.


A spokesperson for Allianz Partners declined to comment on job cuts. The firm said in a written statement that it is


assessing how to leverage AI in the coming years. “We anticipate the


se changes will create opportunities for learning, growth, and new roles within the company


, but may also impact positions which are heavily reliant on manual processes today,” it added.


Companies across industries and geographic regions are increasingly using AI to speed up services and


cut costs. Deutsche Lufthansa AG said in September that it plans to eliminate 4,000 administrative pos


itions by the end of the decade, citing “the increased use of artificial intelligence” among the reasons. At Dutch le


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nder ING Groep NV, almost 1,000 positions are at risk from “digitalization, AI, and evolving customer needs,” the bank has said.


Allianz Partners has about 22,600 employees, according to its website.


Commercial property premiums decreased for the first time in eight years, down an average of 0.2%. The reason cited


most by respondents was an influx of additional capacity, outwei


ghing demand. New carriers and managing general agents have entered the market as well as returning carriers


that left during hard-market conditions. Also, the commercial property


reinsurance market has improved, which has trickled down as a benefit to insureds.


Even the rate of premiums increases for umbrella coverage decreas


ed in Q3, CIAB said the line had seen average increases of 11.5% in Q2. In Q3, the increase was an average of 5.5%. “I


t’s not yet clear what may be influencing this abrupt reversal in the m


agnitude of average premium increases for the line,” CIAB added.

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