Amazon Web Services, the world’s largest cloud provider, sa
id its service had recovered after a widespread disruption on Mond
ay degraded services for a r
ange of customers including government agencies, AI companies and financial platforms.
AWS has fixed an underlying problem with a regional gateway
on the US East Coast that caused the disruption, the company said on its health dashboard just over three hours after its first update on the issue. Some users might s
ee slower responses or increased error rates during the recovery, it
said. User complaints began spiking just after 7:30 a.m. London time, according to data from Downdetector.
Amazon.com Inc.’s cloud service underpins a large chunk of the inter
net, accounting for about a third of the cloud market. Any outage has major ripple effects.
Related: Viewpoint: When the Cloud Sneezes, the Digital Ecosystem Catches a Cold
Companies that had been impacted by the AWS issue largely sai
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d that their services had recovered as well. Financial platform Robinhood said that services had recovered while Co
inbase said it was monitoring results of the fix. Artificial intelligence firm Perplexity and British tax authority HMRC a
lso said that the outage, which disrupted their websites, was resolved.
User complaints for Amazon’s own services, including Alexa
and the Ring home security system, also declined, according to Downdetector’s stats.
Most glitches on major tech systems are fixed quickly. Still, interconnected technology systems have meant th
at problems at one company can cause catastrophic impacts ac
ross the global economy. Last year, a faulty software update at cybersecurity firm CrowdStrike Holding
s Inc. grounded flights and crashed systems around the world, causing billions of dollars in damages.
Photo: The logo of Amazon Web Services (AWS) is displayed on a
sign at a pop-up office ahead of the World Economic Forum (WE
F) in Davos, Switzerland. Photographer: Jason Alden/Bloomberg