Philadelphia Insurance reports its operations have been restored following a network outage.
“We have resumed regular operations, though we continue to address
minor technical issues as they arise,” the company stated in an update on its handling of a network outage that began June 9.
Philadelphia Insurance disconnected its systems to contain the threat
from suspicious activity it detected on June 9. Phone, email, and online applications were affected by the outage.
Philadelphia said that “contrary to media reports, no systems were en
crypted, and this was not a ransomware event.”
If it determines tha
t customer data was accessed, Philadelphia said it will advise those whose information was involved.
The insurer thanked its customers, agents, and brokers for their continued support following the temporary network outage. “We fully understand how much you, o
ur customers and trusted partners, rely on our company, and we take that responsibility very seriously,” the announcement said.
Philadelphia Insurance Companies offers commercial property/casualty and professional liability coverag
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es. The company is a member of Tokio Marine Group.
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Meanwhile Erie Insurance reported that it has made progress in reconnecting several business systems and
applications as it continues to recover from its network outage.
“We are making consistent progress toward resuming normal operations and have safely and securely reconnec
ted key business systems and applications, including online account access for customers,” Erie said i its latest update on June 27.
The insurer said the network and system outage it initiated on June 7 h
elped contain a threat. According to the insurer, “there is no evidence of ransomware and no indication of ongoing threat actor activity.”