Marks & Spencer Group Plc expects its online services to be fully restored in the next four weeks as it continues to recover from April’s cyberattack, Chief Executive Officer Stuart Machin said.
“I’m really hoping by August the majority of this is behind us and customers will see the full M&S,” Machin told shareholders at the British retailer’s annual general meeting on Tuesday. “Within the next four weeks, we’re aiming for the whole of online to be fully restored and open.”
The hack forced M&S to halt contactless payments and pause online clothing and home orders, which account for more than £3 million ($4.1 million) of sales a day. Limited online shopping was restored last month, with services including click and collect still unavailable.
Read more: Marks & Spencer Says Cyberattack to Cost £300 Million
A cybercrime gang known as “DragonForce” has taken credit for the attack, which M&S has estimated will deal a £300 million blow to operating profit.
Shares of M&S rose as much as 1.8% in London. They were down 13% through Monday’s close since the retailer first announced it was dealing with a cyberattack on April 22.
Photograph: A notice on the M&S website following a cyberattack in May 2025; photo credit: Jose Sarmento Matos/Bloomberg
Attorneys for lead plaintiff Chris Rice had contended that more than 1,000 sales representatives at 12 call centers around the country, including centers in Macon, Georgia, and Lakeland, Florida, were shorted on pay due to GEICO’s practices. Under the rules of the U.S. 11th Circuit Court of Appeals, plaintiffs seeking a class certification must demonstrate that others in the proposed class should be notified of the lawsuit, so that they may opt-in.
But the plaintiffs, claiming violations of the federal Fair Labor Standards Act, changed their argument and did not address some defense arguments raised by GEICO lawyers, the court said.
GEICO utilized software, including Cisco Finesse, AWS Anytime Connect, and Workday to track call center workers’ availability and time spent on the job, court documents explain.
